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Dannyellis
1 Nickel

XPS 9380 trackpad click not working consistently

I just bought a brand new XPS 9380. I've had many other XPS systems and the trackpad and keyboard are my favorite parts of the computer. This time the trackpad won't click regularly. I can use a light tap to click, but depressing the pad only works about 1/10 times. I have to press very hard and even then it doesn't always work. It seems like a hardware bug, but I can't find anything on forums or in discussions addressing this issue. It's extremely frustrating. 

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3 Replies
Moderator
Moderator

Re: XPS 9380 trackpad click not working consistently

Dannyellis,

Click the link and update the system bios.

 

Dell xps 9380 Bios

 

For my notes, click my username and send me the pc service tag number via private message as well as your Registered name
Email address
Phone number

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To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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Junda15
1 Copper

Re: XPS 9380 trackpad click not working consistently

any fix for this yet ? i am also facing this issue. terrible 

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Moderator
Moderator

Re: XPS 9380 trackpad click not working consistently

Junda15,

Unfortunatately, there are no updates as of yet.

For my notes, click my username and send me the pc service tag number via private message.

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?
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