XPS 13 9380, trackpad click not working consistently

I just bought a brand new XPS 9380. I've had many other XPS systems and the trackpad and keyboard are my favorite parts of the computer. This time the trackpad won't click regularly. I can use a light tap to click, but depressing the pad only works about 1/10 times. I have to press very hard and even then it doesn't always work. It seems like a hardware bug, but I can't find anything on forums or in discussions addressing this issue. It's extremely frustrating.