I have a Dell 15 9550, I need to upgrade TPM from 1.2 to 2.0 module using the utility "DELLTPM_STHC1_20_126.96.36.199.64_v1.exe. Always get a message "Firmware update failed Rebooting System".
I've tried everything:
- clear TPM via BIOS
- clear TPM via Windows
- disable auto provisioning
Do you have any ideas? Any helps?
Solved! Go to Solution.
The one machine I ran a firmware update on seemed to work OK. Even though a 6th Gen processor may not be acceptable, we can still try. I have 4 7th Generations systems which do not qualify now, but that could change.
Just download it from the security section of the downloads site and try doing it directly..
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