I have a Dell 15 9550, I need to upgrade TPM from 1.2 to 2.0 module using the utility "DELLTPM_STHC1_20_22.214.171.124.64_v1.exe. Always get a message "Firmware update failed Rebooting System".
I've tried everything:
- clear TPM via BIOS
- clear TPM via Windows
- disable auto provisioning
Do you have any ideas? Any helps?
Solved! Go to Solution.
The one machine I ran a firmware update on seemed to work OK. Even though a 6th Gen processor may not be acceptable, we can still try. I have 4 7th Generations systems which do not qualify now, but that could change.
Just download it from the security section of the downloads site and try doing it directly..
Hello, we see you are looking for assistance. Click our DELL-Cares username, on the right click, "Send this user a private message". Provide to us the private Dell PC Service Tag.
Find your Service Tag
If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".