Highlighted
1 Copper

XPS 9550 video driver issues

i'm looking for the Intel HD 530 driver for the above laptop. the Dell site only lists one driver for my model but it's not the right one and cannot be installed. Dell site is showing the driver for HD 620 graphics but the XPS 9550 comes with HD 530 graphics. where would i get the latest driver from? i tried the drivers direct from Intel but i think there's a problem with GPU switching which is causing lag and responsiveness issues.
0 Kudos
3 Replies
Highlighted
5 Iridium

Re: XPS 9550 video driver issues

Actually if you go to the 9550 support page and the Intel driver, then expand the driver details (under applies to) it states that it is for the HD 530. That page is here. I suspect the wrong GPU type is listed in the driver heading.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with MSI B450-A Pro Max with Ryzen 7 2700X
Real work on an Inspiron 15 5575 and Latitude E5430
0 Kudos
Highlighted
1 Copper

Re: XPS 9550 video driver issues

i found that earlier and came back here to post an update. i was using this site before which i thought was the official site for driver downloads: https://www.dell.com/support/home/en-uk/product-support/product/xps-15-9550-laptop/drivers in any case, there's an issue i can't seem to solve. up until around a week ago everything was working fine, all snappy and responsive. the other day things started getting a bit laggy so i tried a few things such as reinstalling drivers, running diagnostics and so on. nothing changed so i tried reverting to the original install of W10 but still the same. i've now tried clean installs of W10 but there's no change. it's not bad but it's just not as snappy and instant as things have always been. is this a known issue? just running regular basic software such as Firefox (multiple instances and numerous tabs open), Office, Lightroom, PDFs and so on. nothing out of the ordinary. would dearly like to get back to how it was working before.
0 Kudos
Highlighted
1 Copper

Re: XPS 9550 video driver issues

any other ideas on this? is there a away to test both graphics 'cards' and graphics switching are all working well?
0 Kudos