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Gizmo1337
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XPS 9570 Problem: Idle to perma-off

Hello, 

I can't afford this anymore !

I own a XPS 9570 for just about a 1-2 months now.

 It had sever overheating issues until i switched off turbo from bios. Now it's okish.

Tho there is another issue not going away since i bought it.

    PROBLEM:    If a leave my XPS idle the following happens randomly  (   I record every time it happens: count is 21 as of this post date.) :

                           -Laptop stays apparently shutdown   

                           -power button does not work waking the laptop up, powering on, shutting it down or anything tho i don't have any sleep options for it to go to sleep/hibernate mode in the first place.

                           -no keystroke, mouse click, no nothing will wake it up.

                          - it will shut down it's display and keyboard backlight

                           -All connectivity dies

                           -no USB port will exchange power or data 

                            ALL of this while plunged-in.

  Only solution i found : When this happens i hold down power button for forced shut down until it power clicks, After that i can push power button again to start the laptop. HOWEVER this is extremely annoying because i lose all my data if this happens. This is unacceptable I paid a premium for the XPS 9570 not for losing sensitive data. 

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-  My XPS spec :     

Memory: 32 GB

Processor: Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz[Cores 6] [Logical/Core 2]

Operating System: Microsoft Windows 10 Pro

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I run every Dell diagnostic tool and update. I also regularly use Dell Support Assist for checks and updates of any driver and bios update.

I have a Dell service tag available until November 2021.

 

                           

                           

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2 Replies
Gizmo1337
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Re: XPS 9570 Problem: Idle to perma-off

Counting reached 25

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Moderator
Moderator

Re: XPS 9570 Problem: Idle to perma-off

Gizmo1337,

Click the link below to download the latest bios release 1.7.0. The new bios was released on Jan 11,2019.

XPS 9570 Bios Download

 

For my notes, click my username and send me the pc service tag number via private message.

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