Hi, 2-3 weeks ago i've purchased 9570 model. I've registered it to my account at dell.com, warranty was showing until 2022 or something similar. Now yesterday i've tried creating ticket through SupportAssist and got an error that something went wrong and i should contact dell support. I've followed the link, which led me to page in which i need to enter my service tag. When entering i got an error, ServiceTag not found, or something similar. Note that week ago or maybe less everything was working fine. Even in that page in "Recently viewed" block i see my laptop with that service tag being listed. I've logged in to my dell account and i see that my product is listed, for some reason, under expired warranty.
Now I'm unable to open service ticket for described problem, and for some reason i cannot contact dell support through "Contact us" page, i get "single sign-on error"... It's very frustrating. What other steps should i take to get information why my service tag is suddenly invalid and warranty shows as expired almost 3 years before it should?
Did you buy the system from Dell or from another retailer? If one of the big box stores for example, that could explain the registration and tag discrepancy. The one thing you appear not to have tried is calling Dell tech support to correct the problem. They should be able to get to the bottom of the service tag dilemma.