5 Posts
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16847
XPS 9570 Speaker Problems
So I just got my XPS 15 delivered to me on 30/8/2018 and upon receiving it everything seems fine until my speakers started showing issues like static and crackling sounds coming out of it. I then proceed to install the latest Realtek audio drivers and everything seems fine for now. Did anyone also once face (or currently facing) this issue? I hope it is just a software issue and not a hardware issue because I need to use it for my classes in college and I have no alternate laptop or device to substitute it.
I will update on my status if I encounter this issue again.
_1992
1 Message
5
April 20th, 2019 20:00
I had very similar problem to yours the way i fixed it was very simple, try to see if it will work for you. My XPS came with this program called MaxxAudioPro and all I did was to lower the MaxxBass levels. It definitely sounds more flat without the base but the distortion from the speakers is gone. The popping and cracking noises are gone all together.
Erik_B
5 Posts
1
May 5th, 2019 03:00
Did the same and it worked for me. :Yes: My guess is that with software updates some MaxBass values are reset to factory defaults which causes the abominable bad speaker sound quality.
Dell please verify this each time you release a new version of your software.
DELL-Jesse L
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16.6K Posts
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August 31st, 2018 05:00
VinBoi,
Below is a link with information to resolve the speaker issues if you encounter them again.
Speakers and Headphones
AaplSlushi
1 Message
0
November 29th, 2018 20:00
VinBoi
5 Posts
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November 29th, 2018 22:00
DELL-Jesse L
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November 30th, 2018 04:00
AaplSlushi,
Click the link below for resolving audio cracking.
How to Troubleshoot Audio or Sound Playback Issues
DELL-Jesse L
Moderator
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16.6K Posts
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November 30th, 2018 05:00
VinBoi,
Click the link below for resolving audio cracking
How to Troubleshoot Audio or Sound Playback Issues
Dell user 1
3 Posts
0
December 3rd, 2018 00:00
Nothing seems to be working to resolve this issue.
DELL-Jesse L
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16.6K Posts
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December 4th, 2018 03:00
Dell user 1,
Update the system bios for your system.
To Disable SmartByte perform the following steps:
How to Troubleshoot Audio or Sound Playback Issues
Click the link below to choose your computer model to update the bios.
https://dell.to/2AMPAME
NorwayDellXPS15
1 Message
0
June 30th, 2019 15:00
SteveP123
1 Message
0
August 17th, 2019 18:00
This TOTALLY was it, thanks a ton. Bass was set WAY to high in this app.
Phigster
1 Message
0
November 11th, 2019 03:00
Brilliant. Turning down the bass on maxaudiopro worked for me as well. Sounded like a blown subwoofer before but I had neither the time nor patience to try and fix and just muted the laptop permanently... Until today. Thanks!
wibotwi
1 Message
0
March 30th, 2020 13:00
Thank you so much! I disabled MaxxAudioPro completely and now sound is great!