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2 Bronze

XPS 9570 Speaker and Headphone Static

Hi Everyone,

My brand new, specced out (i9, 32GB RAM, 1TB SSD) 9570 arrived two days ago. Within hours of operation, the speakers (and when headphones were plugged in) had static/crackling. I thought it may be fixed with a  driver update. After updating the Realtek drivers, they seemed OK for an hour or two, and then it got really bad again. 

I'm new to PC, so feel like maybe I've gone somewhere wrong in the driver updates, but I shouldn't have to be fixing a top spec laptop out of the box. If anyones had any success in fixing this issue, it'd be great to hear your solution! Looked everywhere online and have tried numerous methods with no luck as of yet (with most 'solutions' they were just temporary work-arounds). 

I've filed for a replacement, but if I can get it working before proceeding that'd be awesome, as I've heard people having the same issue with replacements. 

 

Cheers! 

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10 Replies
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Re: XPS 9570 Speaker and Headphone Static

Hi tobybarnhill,

Thanks for posting.  Apologies that your system is not performing as expected.

Have you tried clicking the Spatial sound on Speakers/Headphones Properties and selected 'Windows Sonic for Headphones' with the 'Turn on 7.1 virtual surround sound' box checked. Then, click apply.

Here is information from the knowledge base you may find helpful:

Dell XPS 15 (9570) Usage and Troubleshooting Guide

 

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1 Copper

Re: XPS 9570 Speaker and Headphone Static

I've also the same problem. And I've changed the settings within the Audio pane as well. Still have that problem. MY XPS 15 9570 is less than a month old. 

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5 Rhenium

Re: XPS 9570 Speaker and Headphone Static

Both of you have seen the comments about Smartbytes being the source of the problem.  I know from my testing it does cause static and if you end the task or remove it, the static should stop.

However, there are some posters that say removing Smartbytes did not help.

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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2 Bronze

Re: XPS 9570 Speaker and Headphone Static

Never saw anything about that being the source of the problem. I'll give it a try! Cheers.

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2 Bronze

Re: XPS 9570 Speaker and Headphone Static

They're sending a technician to my house to install a new motherboard once they can get one. If that doesn't work out I'll attempt to see if a replacement unit does the trick, otherwise I'm going back to Apple. 

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2 Bronze

Re: XPS 9570 Speaker and Headphone Static

Hi Robert, apologies for the late response. 

I heard that often having this ON triggered the problem. I've had it on and off a variety of times. however since updating all of the drivers I haven't done so. I'll give it a try though and report back if there's improvements. 

 

On another note, would you know why my microphone is now unresponsive? 

 

Cheers

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2 Bronze

Re: XPS 9570 Speaker and Headphone Static

Robert,

Doing the suggested solution appeared to worsen the issue. Changed it back and there's much less static. 

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1 Copper

Re: XPS 9570 Speaker and Headphone Static

This actually worked for me and made the sound quality in headphones better. Still a little perturbed that static suddenly became part of my listening experience on such a new computer.

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1 Copper

Re: XPS 9570 Speaker and Headphone Static

I'm having the same issue with my new dell xps 15 and I only had it for a month.

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