Highlighted
2 Iron

XPS 9570 is my last Dell.

Every other laptop on the planet for the past 20 years:  Close the lid, lappy sleeps. Put in bag.  Go on with life.

Dell XPS: Close the lid.  Lappy pretends to sleep.  Put in bag.  Laptop melts.

Dell's response ISN'T to fix the problem.  It's to void the warranty of people who experience the issue?  Seriously?  I think I feel a class-action lawsuit coming.

Other manufacturers fixed their bios, or reenabled S3 sleep. 

I work for a Dell partner, and get crazy discounts on Dell gear.  This 9570 is the 8th Dell laptop I've had, and the 2nd in a row with major issues. I love Dell servers, switches, and storage.  But will never get another Dell laptop again - Dell's arrogant response to this issue is inexcusable.

Next laptop will be from a vendor that respects their customers.  Thinkpads are looking pretty tasty...

4 Replies
Highlighted
3 Cadmium

Re: This XPS 9570 is my last Dell.

Problem is that the insomnia is caused by Micro$oft, because they thing that laptop sleep time is too value to them to let users decide how soundly they want their laptops to sleep. So I'm afraid grass may not be greener elsewhere...

Dell don't want to keep supporting S3 because they have big issues fixing bugs for one sleep mode - S3 was "retired" after one bug was found, rather than getting it fixed. 

Laptop melts. 

Despite the above and the fact that Dell say one must assume sleep isn't bag-safe, I don't think this is typical. Firstly try turning off wifi during sleep. You may try looking for and "offender" using SleepStudy. Also, there is supposedly a way to get the laptop hibernate automatically after x% of the battery has been devoured. Though personally I have bad experience with Hibernate After in S3 (9550), woke up running hot in bag instead of hibernating.  

You may try switching to the old S3 sleep via a registry hack, works for some.

0 Kudos
Highlighted
2 Iron

Re: This XPS 9570 is my last Dell.

My solution was even better.

I got a Lenovo Y740.  It fully supports S3 sleep.  It goes to sleep when I close the lid, and STAYS asleep till I open the lid.

Clearly, Microsoft is involved in the insomnia, but Dell shares the blame since they removed S3 support from the bios.  Lenovo did the same, BUT when their customers complained they added it back.

Vs Dell, who SAID they'd add it back but didn't and just released a new laptop instead.

So ya.  I gave Lenovo $3000 instead of Dell.  This whole insomnia issue made me, a loyal Dell customer for 12+ years, switch to Lenovo.

Fix your sleep, Dell!

Highlighted
2 Bronze

Re: XPS 9570 is my last Dell.

Fully agree!  There are just too much issues with so expensive a supposed-to-be high end laptop.  See the problem with my XPS 9570 I posted here.  And the strange thing is, most of the problems (like mine) happened right after the warranty expired.  If I couldn't find solutions here, I'll post the problem everywhere on the web and bash (with facts) the quality of Dell's laptops and services!

Highlighted
2 Bronze

Re: XPS 9570 is my last Dell.

Dear brothers-in-arms, I fully agree with you. This 9570 is my 7th laptop and by far the one I had most problems with.
S3 problems (never solved!!), Killer Wireless bad signal (never solved!!), fan noise when connected to TB 16 dock (never solved!!), yesterday my battery died 1 day after warranty ended!!

I hold a PhD in Engineering, tried all kind of stuff to convince myself that this is in fact good product. It simply isn't. I'm so sorry that I didn't buy Lenovo.