XPS

Last reply by 04-10-2022 Solved
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2 Bronze
2 Bronze

XPS 9575 2-in-1 Battery (new 4 month old) suddenly empty

I bought an used XPS 9575 (still under Dell support until July 2022).
I´m told the battery was renewed in October 2021.

I freshly installed WIn10 and Win11 from Microsoft Media.

Now I´m facing the problem that the battery suddenly runs empty: I shut down Windows at e.g. 70% battery level and after reboot the notebook shows only 4% or 2% remaining battery.

I found this article which may help: https://www.dell.com/support/kbdoc/de-de/000146598/xps-9575-battery-drains-too-fast-or-displays-an-i...  but sadly no info is given within this article which is the correct version of graphics driver to download and no direct link to the driver download. I tried SupportAssist, but the graphics driver loaded and installed by it don´t cure my problem.

Replies (4)
2 Bronze
2 Bronze

Bought a new battery from DELL and this works. So it was an issue with the battery. With DELL support I found that the seller of the Laptop doesn´t tell the truth while he had adverted "battery replacement was done in October": There was still the original battery from the factory in the Laptop. However, the seller refunded my the half price for the new battery, so this is OK for me.

I don't think that driver has anything to do with your battery issue..!

For how long have you had this laptop?

Just to be sure: it only takes a reboot to see your battery going from 70% to 4%? A simple restart?

What ejn63 said is exactly what you should do, a battery shouldn't die after only 4 months, you should ask the seller to contact Dell or whoever he bought the battery from and seek a replacement.

Dell Accepted Solution
2 Bronze
2 Bronze

I found this: "AMD Radeon RX Vega M Graphics Driver,
This is the latest Dell validated version of this driver
Radeon-RX-Vega-M-Graphics_X96TD_WIN64_30.0.13025.1000_A03.EXE
Version 30.0.13025.1000, A03 Release date 12 Nov 2021"

at: https://www.dell.com/support/home/en-uk/drivers/driversdetails?driverid=x96td&oscode=w2021&productco... 

Will try this.

7 Thorium

Extended support does not cover the battery, but if your purchase included a warranty on the system, contact the seller for a battery replacement.

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