Last reply by 10-09-2018 Unsolved
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1 Copper
1 Copper

XPS Won’t turn on

I have an XPS 9350, and whenever I try to turn it on the power button LED turns on but nothing happens and after a while it switches off, and the battery LED flashes 5 times (white only) and everything turns off. How do I fix this?
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7 Thorium

Unplug the system and remove the base cover.  Disconnect the battery from the mainboard.

Hold the power button for 30 sec.

Verify that the LED on the AC adapter is ON before you plug it into the system.  If it's not, it's faulty - replace it.

With a verified adapter, connect the system.  Leave the battery disconnected.  If the system will then power up without the battery, plug in the battery.  If that stops powerup, or re-starts the flashing LED, the battery is dead;  replace it.

If the system still won't power up without a battery, the mainboard is bad.


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