Last reply by 10-03-2022 Unsolved
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2 Bronze
2 Bronze

XPS rubber coating sticky

XPS 13 9360

Hello there, after a few years, the rubber coating of my XPS-13 degraded badly. Now it's all sticky and disgusting. I live in south-east Asia, where the weather is hot and warm all year long. It seems that the rubber coating is not meant to survive this weather. Photo below:


The laptop is now unusable, it's so gooey that nobody in their right mind would put their hand on that stuff.

I'm trying to find a solution though. But warranty expired, and there is zero support on Dell website. I went to the "Contact Technical Support" page and tried everything:

  • Dell-Certified Repair Solutions? Sends me back to a page without an solution.
  • WhatsApp Chat? Sends me back to website.
  • Carry-in Service Locator? Zero result in my location.
  • Chat or email? "Not available for this product".

So I'm turning to this forum to see if others had this issue, and what solution did they find. With little hope.

Very disappointing for what was supposed to be a premium laptop.

Replies (23)
2 Bronze
2 Bronze

One more photo. I had to leave my laptop for 6 months while I was away. As I said, the rubber coating is all sticky, it's impossible to clean it. So the sweat of the hands stay there.

Guess what happens if you leave that for 6 months in tropical weather?


That's right, covered with mold. A disaster. This rubber coating was the worst idea ever... If you live in a hot country, stay away from this kind of material.

8 Krypton

Any local computer shop can replace the palmrest.

Part references here:




Thanks, I didn't know this site. Unfortunately, the only palmrest for the Dell XPS 9360 is... out of stock. Actually all of the palmrests listed on the page you mentioned are out of stock.

8 Krypton

Use the part numbers to search elsewhere.


2 Bronze
2 Bronze

I managed to find the part and I will change it myself, I suppose. Knowing the keyword "palmrest" was indeed the key for this issue. Thanks @ejn63 !

3 Silver

Comical! Regardless of time, it is not warrantable, it is product abuse, neglect at best. Appears to be a communal gaming device and thus, the ruined A and S keys are telling. This has nothing to do with climate as the amount of soil and grime is indicative of a lack of proper care and maintenance. Regardless, of any chemicals on the hands, i.e., moisturizer, etc., the ruined keys, and extreme wear and tear on the device is indicative of neglect.  Whomever is going to foot the expense of repairing the damage, consider a skin. This will mitigate further damage from communal neglect.




When I lived in Hawaii and had no A/C, I had the same problem on a large scale with rubber-coated surfaces. The plastic on dead blow hammers would totally disintegrate after 10+ years in storage.

I had a brand-new, vintage Toshiba RD-XS54 made in 2006, still in the box, which I could have sold for $400-1000+ on Ebay if it wasn't for the rubber coated surfaces that turned tacky. I ended up tossing the machine out.

I found that if I used 70-100% alcohol solution you could rub out the tackiness with coarse cloth but it required a lot of elbow grease, and you had to go over the surfaces several times.But you can't get into the cracks and crevices and corners.

Manufacturers need to use a type of rubber material that is not subject to UV and age degradation in a humid environment.


You obviously have no idea what you're talking about. Comical indeed.

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