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XPS 13 9365 2-in-1, starts only after second boot
Hi,
XPS 9365 only starts after second boot.
1. Press power button
2. Stuck in Dell logo no spinning dots for about 1 minute.
3. Computer automatically shuts down on its own
4. Press power button
5. Computer starts perfectly like nothing happened.
Any clues?
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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March 17th, 2019 09:00
When you press the power button, you should see the keyboard light illuminate to show "sign of life". It takes about 1 second of holding the button so you don't want to hold it after the lights are on.
When this happens, is the system in Modern Standby or hibernation? Since you see or should be seeing the spinning dots, I will assume hibernation. If so, the hibernation file may be part of the problem or some device driver or some Bios setting is having to be read. The Fast Startup Windows setting may have some effect on the hibernation file capability.
Have you ever made any Registry changes to the system? Are you seeing any log entries in the Event Viewer which might give you a hint as to a device which is having a problem while the system is running normally?
It does take my system a little time to start up and may have a black screen for several seconds.
Are you running the 7th or 8th generation processor on that system?
dmats
1 Message
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July 15th, 2019 19:00
Hi, I have the exact same problem and spent many hours trying to fix it. I ran across an article that says to turn off Fast Startup and it worked on my computer.
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html
Scotty Dont
2 Posts
0
December 6th, 2019 14:00
I am also having this same issue. But turning off Fast Boot is not a fix. That is just disabling a feature that should work. Anyone have any other fixes?
Aurelisk
1 Message
0
February 7th, 2020 06:00
I also have this problem on my XPS 15. It only happened after I did a factory reset. I've read disabling Fast-Boot is an option, but it's likely a driver. Please leave a message if you've fixed a similar problem. It would help.