My laptop is stuck on the Dell logo when the first time i power it after a shutdown.
I have to manually press the power button to power OFF and than power ON again to boot successfully, but this time the booting is a little slower and i could see the spinning wheel for few seconds under the Dell logo.
The same is not the case when i restart my Laptop from Windows.- it boots perfect with a small delay(spinning wheel).
So, Every time I shut down the laptop, I have to power ON, power OFF then power ON to boot successfully.
My Bios is up to date and the diagnostics - without any errors.
I found a post on the community forum where someone suggested turning off(Uncheck) "Fast startup" in "Power settings" as a temporary solution.
I tested this and seems it no more hangs on Dell Logo, but the booting to windows is slower with the spinning wheel.
Team any permanent solution?
Solved! Go to Solution.
Welcome to the Dell Community @plewaM
This is just a temporary fix!!!
Go to "Settings"
Then to "System"
Then on the left hand side click on "Power & Sleep"
Then on the right hand side click on "Additional Power Settings"
Then on the left hand side click on "Choose what the Power Buttons do"
Then click on "Change settings that are currently available"
Then un-check "Turn on fast startup" then "Save Changes" and reboot.
NOTE: I am still trying to find a 9560 so I can duplicate the problem and find a permanent fix!!!
I have the same problem after using the "Dell Update" feature a few days ago. I described it here with screenshots: https://www.dell.com/community/XPS/After-Dell-Update-XPS-15-9560-freezes-at-Dell-logo-on-start-up/m-....
However, turning off fast start-up did not fix it for me (https://imgur.com/akcrprS).
Anyone know what is happening here? Maybe the most recent BIOS update messed something up?
No luck finding a resolution. Been looking around on the net but have not found a solution. Unfortunately, Dell has been on little help thus far.