KristinaS
2 Bronze

XPS9310 + D6000: DisplayLink crashes after recent driver updates

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After recent updates to my XPS9310 (see below)...

KristinaS_0-1618473103775.png

D6000 DisplayLink driver crashes:

KristinaS_1-1618473199198.png

I've tried both DisplayLink drivers -- from Dell support website and from DisplayLink website -- but no luck:

  • DisplayLink-Driver-for-Dell-SuperSpeed-USB3-Universal_VHPDW_WIN_9.3.3324.0_10.2.3.EXE
  • DisplayLink USB Graphics Software for Windows 10.1 M0.exe
Any ideas or news on driver update?
 
Thanks.
2 Solutions

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KristinaS
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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Iron Talon
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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The fix is simple and doesn't require rolling back the video driver,  at least not in my cases.
The issue LOGICALLY is display link.
Problem is it will not allow you to reinstall when this happens.
**Solution**
Uninstall both instances of the dock from device manager
You can now reinstall display link which resolves the issue.

It has always worked for me.  Good Luck. 

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20 Replies
DELL-Jesse L
Community Manager
Community Manager

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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DELL-Jesse L
Community Manager
Community Manager

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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KristinaS,

 

Following up to see if reinstalling the driver and updating the firmware resolved the issue? Let us know.

 

 

 



 

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KristinaS
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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crossrunner32
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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Thanks a lot- you saved my weekend, kind of bad, that DELL is not in the position, to prevent such things - I tried during hours to repair etc. my new XPS13.... finaly, I found your advise - great

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edcloudcycle
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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Yes fixed for me as well. This driver was pushed by the Dell update system so they do have some responsibility to test it first, especially with their own hardware. Only a few weeks since they finally fixed the 9310 crashes coming out of sleep bug. 

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DELL-Cares
Moderator
Moderator

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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Hello.

 

We will see about replicating this internally. Video driver version 27.20.100.9456 was the problem, correct? ^JKC


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deanrz
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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Thank you so much for this. After trying everything from deleting Displaylink Driver, reinstalling, testing with other cables, wasted 1 hr with Dell support  just to be told that "we know this is a problem, the solution is to do a factory reset!!!!!!" Even after asking how about rolling back driver update they were adamant only Factory Resetting the laptop will fix it. but this worked like a charm!

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XPS13_9310
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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Yes, downgrading the driver fixes the issue. Dell didn't fix the issue after replacing the motherboard, and spending hours updating the system, and asked me to reinstall win 10.

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Cheng78
2 Bronze

Re: XPS9310 + D6000: DisplayLink crashes after recent driver updates

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Had the exact same problem after a Windows update. Downgrading the video driver solved the issue!

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