Last reply by 09-05-2019 Unsolved
Start a Discussion
2 Bronze
2 Bronze

Xps 13 9380 service tag not recognised by dell


I just purchased a Dell Xps 13 9380 from a 3th person and It has several problem as well as sound and sleep problem .I just started from update the BIOS and as soon as enter the service tag in Driver and download section in Dell.com it mentioned It is not recognized ,I am wandering how it is possible ,Is it fake version of this laptop .when I tried to update its BIOS version downloaded from Dell.com again failed .Please if somebody has same problem or one of Dell technician can help me . Thanks and appreciate .

Replies (3)

Hi, Request you to private message us the service tag details and not on public viewing for security. Once we have this information we will check on the details.

DELL-Akshatha M
Social Media Support
Dell Support Videos 
Drivers and Downloads


<Service Tag removed>

3 Argentum

Hi @Shah2020

Sorry for the inconvenience. Please private message me the service tag let me check this for you. 

Dell-Tabassum M
Social Media Support

Social Media Support

Latest Solutions
Top Contributor