Takkie
1 Nickel

Re: XPS 13 9370 Keyboard Skips Button Presses

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I've got the same exact problem. First thought it was my and did about 200 typing tests and glad I found this post. I'm not going insane.

The tests I did clearly showed the order of letters often are incorrect, resulting in a lot of correcting with backspace, which squeaks very loudly since I got it out of the box yesterday.

Edit:
Running the 9370, i7 8550u, 16g, 512gb, uhd, ubuntu 16 with latest updates.
Will try another linux distro later.

Edit #2:
cross referencing to another thread with same issue.
https://www.dell.com/community/Linux-Developer-Systems/XPS-13-9370-fresh-install-Keyboard-response/m...

Please Dell, look into these issues.

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papmech
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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I have this problem too. It's really frustrating and results in typos every few minutes.
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papmech
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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I have a Dell XPS 9370. I've discovered a sure way to test whether your keyboard is affected.

  1. Open Notepad.
  2. Repeatedly type any two letters on the keyboard alternatingly at a very rapid speed, like "abababab...".
  3. If you observe any repeated letters in the Notepad window, your keyboard is skipping letters.

This is a screenshot with the errors highlighted: https://imgur.com/a/1m4D6 

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Symbology
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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I'm having a similar issue, but instead of seeing missed button keystrokes, I'm seeing extra keystrokes - notably keystrokes like ctrl / alt showing so that inadvertent hot-key combinations are being invoked.

Ubuntu 17.10

One of the things I'd suggest trying is to run the following:

 

sudo apt-get instal evtest
sudo evtest

 

This will let you see a detailed screen debugging the data being received from the device. In my case, this is helpful because as I type this my console spits out a detailed log of the keystrokes that I am typing.

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Moderator
Moderator

Re: XPS 13 9370 Keyboard Skips Button Presses

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@Community,

I'm pleased to inform you that I have replicated the key skip symptom here in house on a random 9370 I had around here. 

Replication conditions:

-XPS 13 9370

-Windows 10

-All Dell updates installed using Dell Command Update

-BIOS 1.2.1

I'm now driving the issue through internal channels in order to obtain a solution. 

I'll get back as soon as I know more.

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

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Takkie
1 Nickel

Re: XPS 13 9370 Keyboard Skips Button Presses

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I'm glad you were able to reproduce the issue.
Hopefully there will be a fix. Thanks!

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ronaande
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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Just wanted to add the XPS13 9365 2in1 to the list of affected systems. Mine exhibits the same character skipping as the OP reported. The two models on display at the local Best Buy exhibit the same behavior as well, so I don't think it is faulty hardware.

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chucklangford
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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I understand that it's only been about a week but I have to ask: is there an update on this? I purchased this laptop last night and immediately ran into this issue. I need to decide if I should go ahead and get a refund.

Thanks.

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stablx
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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Have you tried updating the driver, if the issue is not solved the do a quick run for hardware diagnosis. You can follow this to do these 2 steps.

1.Restart the computer. As the computer boots, press < F12 > when the Dell Splash Screen appears.

2. When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press < Enter > to start the 32-bit/64-Bit Dell Diagnostics.

If the issue is not yet solved then you should probably run to the dell service center or call dell support for home service. 

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Adam6342
1 Copper

Re: XPS 13 9370 Keyboard Skips Button Presses

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+1 for same issue here.  (Actually just happened as I was typing the word "here" and instead it registered "her")

Anyone gotten any other replies from Dell?  Latest bios, drivers, etc installed.  Diagnostics run etc.  Win10.

Adam

 

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