xps-13 7390 touchpad will not click after battery replacement

There is some clearance issue. It clicks fine with the new battery installed, prior to replacing the back cover. Once I screw down the back cover, there is not enough play to click correctly. I can still left and right click, but the touchpad does not move much, meaning there is no tactile feedback, though things are functional, so I can live with it.

If you remove the battery, does the touchpad function correctly?  If it does not, depending on the degree to which the battery was swollen and the length of time the condition existed, the touchpad may be damaged and in need of replacement.

If the touchpad functions with the battery removed, is the new battery OEM or third party?  If it's OEM, it should fit properly. If it's third party, it may be slightly higher than the original and the source of the problem.

Same issue for my XPS 9560

I have the same problem after the replacement of the battery on my Inspiron 13-7378 (mousepad not clicking). I find the question about OEM or third party battery very annoying seeing as Dell no longer make or sell replacement batteries for this (and many) of their older spec laptops. Needless to say I will never buy another Dell product.

If the touchpad on your XPS 13 7390 laptop is not clicking after a battery replacement, there might be a few possible reasons for this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem:

1. Check Battery Connection:

   • Double-check that the battery replacement was done correctly and that all connectors and cables are properly seated. A loose connection could affect other components, including the touchpad.

2. Restart Your Laptop:

   • Sometimes, a simple restart can help resolve hardware issues. Restart your laptop and see if the touchpad starts working again.

3. Update Drivers:

   • Outdated or corrupted touchpad drivers can lead to functionality issues. Visit Dell's support website and download the latest touchpad drivers for your XPS 13 7390 model.

4. Check Touchpad Settings:

   • Open the Windows Settings app (Windows key + I).
   • Go to "Devices" > "Touchpad."
   • Make sure the touchpad is set to "On" and check the touchpad settings to ensure the click functionality is enabled.

5. Check BIOS Settings:

   • Some laptops have BIOS settings related to touchpad behavior. Enter the BIOS settings (usually by pressing a key like F2 or Delete during startup) and check if there are any touchpad-related settings that might have been affected during the battery replacement.

6. Run Hardware Diagnostics:

   • Dell laptops often come with built-in diagnostics tools. Restart your laptop and during the Dell logo screen, press the appropriate key (often F12) to access the diagnostics menu. Run a full hardware diagnostic to check for any issues.

7. Check for Physical Obstructions:

   • Ensure that there are no obstructions, debris, or foreign objects that might be preventing the touchpad from functioning properly.

8. Roll Back Drivers:

   • If you recently updated your touchpad drivers, consider rolling them back to a previous version. Sometimes, new driver updates can cause compatibility issues.

9. Check with Support:

   • If none of the above steps work, and you are sure that the issue is related to the battery replacement, it might be best to contact Dell's technical support for assistance. They can help diagnose and provide guidance for resolving the issue.

10. Consider Professional Help:

    • If you're not comfortable performing these troubleshooting steps on your own, or if you suspect that the issue might be related to the hardware replacement, consider seeking assistance from a professional technician.

Remember to test the touchpad functionality after each step to see if the issue has been resolved.

I had the same problem.

Double check if your new battery is installed correctly. Maybe at batteries bottom those small clicks are not pasted correctly. That fixed my pc touchpad problem. Finally I can close the lid properrly and scrue it on.

Just installed my bigger battery and solved this problem. Put 2 thin lines of hot glue on the outer metal fram edges of the trackpad. This will stop the battery from pushing on the trackpad hinge. When you screw back the bottom lid make sure the the 2 center philip screws are loosen 1 full rotation (this will stop the trackpad from bulging out). Hope this helps.

@AdrianG001​ This is the worst possible advice you could give. Why would a software issue have ANY effect on a physical problem? No amount of updating drivers is going to fix a physical problem. I hate these types of posts that dont read the actual issue and just copy/paste from a manual. Waste of time.

I have this same issue. It's not a software problem. It's a physical deformity of the XPS once a battery gets replaced. It's never been the same trackpad wise. It does not PHYSICALLY click.