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xps 13 9380 laptop keyboard

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I bought my laptop on 22 Dec 2019 and from the start, some characters on the keyboard are interchanged. Using an external keyboard has exactly the same issues.

The @ and " keys are interchanged.

Pressing the # key produces £

Pressing the \ key produces #

To get \ one has to press CTRL+ALT+\ key

Dell support wants me to reinstall Windows 10 but I am worried about my laptop becoming unusable.

Does anyone else have similar problems?

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5 Rhenium

Re: xps 13 9380 laptop keyboard

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Welcome to the Dell Community  @Jatar 

Have you checked/changed your keyboard layout???

How to change keyboard layout on Windows 10:

https://www.windowscentral.com/how-change-your-keyboard-layout-windows-10

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm

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5 Rhenium

Re: xps 13 9380 laptop keyboard

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Welcome to the Dell Community  @Jatar 

Have you checked/changed your keyboard layout???

How to change keyboard layout on Windows 10:

https://www.windowscentral.com/how-change-your-keyboard-layout-windows-10

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm

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1 Copper

Re: xps 13 9380 laptop keyboard

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Perfect! Worked like a dream, thank you very much! I simply changed the keyboard layout from what it was (for some reason) - ENG UK - to ENG US and everything is normal. I am so glad that you suggested this as I was about to take Dell support's advice to re-install the OS.

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5 Rhenium

Re: xps 13 9380 laptop keyboard

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Your very welcome @Jatar 

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm
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