xps 15 9500 won't turn on, orange light on power button press

My brand new xps 15 9500 won't turn on after being shut down and the orange light in the middle of the lower part of the laptop comes on when the power button is pressed (and stays on for as long as the power button is held). After some random amount of time- 10, 20, 30 minutes it just boots up normally.

Responses(5)

DELL-Cares

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25.1K Posts

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August 20th, 2020 13:00

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

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Ersti

1 Message

0

August 24th, 2020 13:00

I have the exact same problem with my new XPS 9500. How did you solve this issue?

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nemanjawee

2 Posts

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August 24th, 2020 13:00

Contact dell support for your region. Either through a phone line or chat. For my region it was a WhatsApp chat. That dell cares account is useless and will just tell you it’s ‘inconvenient’ for them to send you a replacement As if it wasn’t inconvenient that a ‘premium’ laptop comes broken out of the box. I was given this link by the seller to contact support, so maybe it’ll help you too https://www1.euro.dell.com/content/topics/topic.aspx/emea/shared/support/chat/closure-page?c=de&l=de&s=dhs

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topg

15 Posts

1

August 24th, 2020 13:00

For reference, and so @DELL-Cares can keep track, exactly the same problem as reported in this thread:

https://www.dell.com/community/XPS/New-XPS-15-9500-will-not-power-on-properly-after-updating-to/m-p/7676094#M68095

There are numerous similar threads on Reddit too.

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Stefanshelton

1 Message

0

February 1st, 2021 05:00

I have the same issue with my XPS

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