DavideDell
1 Copper

xps15 distorted audio after driver update

Hi all

I have a dell xp15 9570 Today after an update the sound has become distorted, many low frequencies are heard. Perhaps there is a problem of too high preamplification. I couldn't find the equalizer on windows 10, any ideas / suggestions? Thank you in advance

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4 Replies
Mary G
5 Iridium

Re: xps15 distorted audio after driver update

Laptops rarely-if ever- need a driver update since the hardware remains the same and the drivers are customized by Dell for your exact motherboard. If you updated a driver on your own or used a 3rd party driver, try going back to your Dell driver. You drivers must come from Dell and are listed here in case you need to reinstall the drivers-- https://www.dell.com/support/home/yu/en/yubsdt1/product-support/product/xps-15-9570-laptop/drivers

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U2CAMEB4ME
3 Zinc

Re: xps15 distorted audio after driver update

Welcome to the Dell Community  @DavideDell 

Was it the new Windows 10, version 1903 update???

Best regards,

U2

EDIT: Your last audio driver Release Date: 23 May 2019.

So you may want to uninstall and reinstall again.


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Professor Pic
1 Copper

Re: xps15 distorted audio after driver update

Dear Community,

I have the same issue with my 9570. As far as I can tell, sound is corrupted in all applications except for Microsoft ones. I.e. audio sounds fine in Groove and Edge but terrible in Adobe CC, iTunes, Firefox, etc. I believe the issue was not present before I did the recommended updates in Dell Update. There were 4 updates, possibly including the Realtek driver update, but I the BIOS update. Actually, I had to do that by downloading and installing it, as it wouldn't work through Dell Update.

Here is a link to my system information.

I'll try uninstalling and reinstalling the audio driver and see how it goes.

Thanks for any other guidance you can provide.

Chris

 

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Professor Pic
1 Copper

Re: xps15 distorted audio after driver update

Uninstalling and reinstalling the Realtek driver resolved this issue for me.

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