Re: Dell XPS 13 9345 screen problem

<Do not start multiple threads. Mering this to your original thread. DELL-Admin>

Hi 

I have posted this issue before on the 13th Feb but have not been able to get Dell customer service to contact me.

I have a dell XPS 13 9345. When i raise the screen away from the keyboard at about 30 degrees the screen goes dead. A dell agent did respond to me on the 16th Feb advising i use the Get Help now blue button (which i had already done and i eventually spoke to a repair agent who wanted to charge me for the repair which i dont think is reasonable). Can I ask a Dell customer service agent to contact me please. When you contact me please do not give me one line of advice and then close the conversation i want to be able to converse with somebody who I can escalate this problem with.

Thanks

Peter