Unsolved
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January 17th, 2025 19:46
Aurora R10, Bios 2.10.0 fails to install
Bios 2.10.0 that was posted on 1-13-25 for Alienware R10 gives this error message when I try to install it:
Error : Driver Version Fail !
I am on Bios 2.9.1 which installed fine less than one month ago. Never had this error with any other bios update.
DELL-Nat M
Community Manager
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January 23rd, 2025 18:55
Hi everyone,
The steps below shall help mitigate the issue. As soon as new BIOS updates are available, they will be added to Dell.com/support
Current workaround:
Workaround:
Uninstall the January Windows KB update that corresponds to your system.: KB5050009, KB5050021, or KB5050009 update:
We kindly ask you to test it and provide your feedback.
Affected Platforms:
Affected Operating Systems:
Read more: BIOS Update Error or Update Gets Stuck After Windows January 2025 Update
(edited)
dennisnv
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January 17th, 2025 21:34
My error message simply says Failed to Install
dennisnv
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January 17th, 2025 22:39
I tried installing the 2.10.0 BIOS update using: 1) the web-based support app, 2) the Alienware Update app on my computer and 3) the executable file directly from my hard drive; all three failed. The executable file attempt ended with a "time out" sequence, so it seems the update executable is getting stuck in a loop. I'm on an Alienware Ryzen Edition computer running Windows 11.
biterman
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January 18th, 2025 19:05
Tried SupportAssist because alienware update is done from dell. Tried online from dell, came up with failed.
as slackeratwork said I got the same result Error:Driver Version Fail ! when mannually tried to install from
downloaded file from dell. running Aurora R10.
Tesla1856
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17K Posts
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January 19th, 2025 02:38
I reported this to Dell-Support through my channels. Please hang-tight.
At this point (with this many Aurora R10 users reporting the same) ... I would suggest not applying this one for now. Just use your computers like normal.
Bell98
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January 19th, 2025 03:17
Me too - Aurora 10 - another pile of software dumped on us home self-trained software engineers to try and sort out, with hours of work trying to get it to work and it doesn't. It's only the BIOS - few things more exciting in life than potentially bricking your computer with badly written software.
(edited)
lbertit
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January 19th, 2025 07:50
Same for me. To work around it, I installed it from BIOS Update interface (my existing firmware was 2.9.1):
Bell98
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January 19th, 2025 09:37
I tried to install from 2.9.1 like lbertit but from file already downloaded on computer Alienware_Aurora_Ryzen_Edition_2.10.0.exe but got "Error : Driver Version Fail !". Got the update this time via SupportAssist - it quickly started but then nothing happened for a while. After an hour (timer on SupAsst) came up with an error message. Downloaded again the Alienware_Aurora_Ryzen_Edition_2.10.0.exe checked the MD5# - correct, so put on USB like lbertit. If I remember correctly got to BIOS menu via F8 - you will need to look for BIOS Flash update (or something like that). Started the flash then red light on USB went out and the BIOS update page went dim. So waited & waited watched tv and waited. Went to bed. Woke about 02:30am screen still the same - nothing has happened after 8hrs. So it's broken again. Turned computer off and on again and fortunately it booted - I'm still on BIOS 2.9.1. Very like my miserable experience of Windows 11 24H2 which doesn't work - fortunately still on 23H2 which does. When you are told an update is"Critical" you like to get it done.
Tesla1856
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January 19th, 2025 16:59
@Bell98
1. Good. I was wondering if yall are actually checking CheckSums before using.
2. Sounds like it almost got Bricked/Killed. Glad you got it back this time.
chasem72
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January 20th, 2025 14:41
Tried to update BIOS via the SupportAssist software, and its been stuck on installing for 15 mins now. Gonna let it do its thing, if it errors out. Don't want to force quit it in case something screws up.
biterman
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January 20th, 2025 17:51
DELL-Nat M
Community Manager
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January 20th, 2025 09:04
Hi everyone,
Dell is aware of the recent issues with BIOS installation on various Dell systems, including:
Our engineering team is actively working on these issues to provide a resolution as soon as possible. We appreciate your patience and understanding during this time.
Please feel free to share any additional feedback or concerns.
Thank you for your cooperation!
Experiencing the same issue? Click "I have this problem too" to expedite solutions and help us identify potential issues faster.
#IWork4Dell
(edited)
DELL-Nat M
Community Manager
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2.9K Posts
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January 20th, 2025 18:08
Marking as solution for better visibility
Hi everyone,
Dell is aware of the recent issues with BIOS installation on various Dell systems, including:
Our engineering team is actively working on these issues to provide a resolution as soon as possible. We appreciate your patience and understanding during this time.
Please feel free to share any additional feedback or concerns.
Thank you for your cooperation!
(edited)
shoob
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January 20th, 2025 18:36
@DELL-Nat M Hello! Is Dell aware of the ongoing thermal overheating issue with BIOS 1.29 & 1.30 for Dell G15 5520/21 models?
thekiller199365
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January 21st, 2025 08:53
Glad im not the only one.
I have an r10 ryzen edition. I'm on bios 2.9.1 and tried to install 2.10.0 from supportassist and was "installing" for over 30 mins and failed. Then i tried to install it from the dell driver page and it says error driver version fail. Glad its being investigated.
Bell98
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January 21st, 2025 10:02
@DELL-Nat M ok - there's an issue with the BIOS update 2.10. Could somebody take down the upload on Dell Support https://www.dell.com/support/product-details/en-uk/servicetag/*********** to stop the potential of someone bricking their computer.