Aurora R10, external hard drives not working after windows update

I have also uninstalled the updates and that didnt solve the issue.

Alienware aurora r10 bios is current 0.2.10.0

case # cant talk to live agent since my warranty is expired. Kinda bad to not allow a person to talk to an actual agent.

<Private case number and profanity removed. Read the Code of Conduct. DELL-Admin>

I would refrain from clicking on anything like re-initialize etc. until you get a chance to try those drive(s) on a different (working) computer.

Is it just your external USB drive?

Not real clear which drives ... and why are they HDD and not SSDs?

GHN chat agents can only support still in warranty customer. Out of warranty user must pay for technical support.

* Disconnect the external USB-A drives from the Aurora R10
* Restart the Aurora R10
* Test the external USB-A drives one at a time on all 13 USB-A ports =
Front three USB 3.1 ports
Rear top six USB 2.0 ports
Rear bottom four USB 3.1 ports

yes its just external usb drives. Disc 2 is the one thats been connected that wont work and the disc 3 is the one i plugged it after to see if it would work.

@DELL-ChrisM2 like unplug all of them and then plug in one to one usb then test, then unplug and plug it into the next then test?

@thekiller199365​ Correct.

@thekiller199365​ ,

1. yes its just external usb drives. Disc 2 is the one thats been connected that wont work and the disc 3 is the one i plugged it after to see if it would work.

So, re-read and be sure to do as @DELL-ChrisM2  suggests, and I like my suggestions above as well.

Some thoughts ...

The Windows-Update is likely a coincidence. However, something might have happened as system-files in general were being changed.

1. Without knowing how the drives are formatted, there are various scenarios why this might be kinda expected. Disk-3 is showing-up but with no Partitions. 

Like I said, I would un-plug those drives and keep them safe while you figure out what is going on. I assume you have important things on them.

I sure don't like that CRC message (I don't think I've ever seen that ... ever).

Now would be a good time to run a ePSA Diagnostic (outside of Windows).

You can test "drives on a USB port" with a good-sized (expendable crew-member) flash drive.

So one by one i ran the tests and found no error everything passed. 

Hi

I would consider something like Paragon Partition Manager, or better still Gparted to view the disks.

so just got off live support chat with Microsoft for free and its was escalated twice each time, they did remote access and they couldn't figure it out either. The problem that I'm having is that any external SSD or hard drive is not showing in explorer but in device manager and disk management it shows both of them.

when i click on an app that was on the external it says make sure its plugged in all the way or its not offline or something. They also reinstalled bios and that didnt work.  

I plugged in a regular thumb usb drive and it shows in explorer like the other 2 should.

@thekiller199365​ ,

1. when i click on an app that was on the external it says make sure its plugged in all the way or its not offline or something. 

2. I plugged in a regular thumb usb drive and it shows in explorer like the other 2 should.

1. Not that I have many systems with external drives, but that is one thing I have never done. I never install programs to them. They are only used for storage.

2. Interesting. While that is a start, I was imagining more intensive testing with the USB Flash Drive ... put it through it's paces.

So, it this Aurora-R10 one of the AMD-Based ones?

By now, you should have a fairly positive determination about where the problem is localized ... is it the Aurora, or are the USB-2tb-HDD drive(s) just corrupt now.

yeah i have no idea how to do any of that. The only thing on the external hard drives is games the c: drive is just the normal pc stuff and the d: drive is also just games. and yes its amd based. 

Still have no idea what the problem is. Microsoft couldnt figure it out and only one dell person came in here to tell me to do the basic troubleshoot that didnt really tell me anything. 

If the USB Flash Drive can read/write/reformat etc ... sounds like your USB ports are working pretty good. That would show that your USB-ports can work with "a drive on a USB port". 

Do you have another computer around to test-read the two USB-HDDs? One at a time of course.

Maybe Disk-2 (as you call it) just crashed.

Maybe Disk-3 is just empty.

If these are both external-USB 2tb spinning HDDs ... surely they each have there own external power-supplies (so check those too). They are not normally interchangeable (so don't get them mixed up).