Dell, Stop Neglecting AW3225QF Owners... You Already Have the HDR Fix!

Literally i am tired of writing on the older posts with thousands comments there,they just dont seem to care,i guess we paid around 1000$ to get this non existent support for a "premium" Dell product,why do we get an inferior product compared to all the competitors which has the same samsung panel when we literally paid nearly same price?since i bought this monitor we got just 3 firmware updates and NON of them solved any major issue....its just shame Dell really!

I have this problem. My two gamer buddies also have this monitor and they haev this problem.  We all feel like Dell has really let us down with this because given how many other similar monitor manufacturers have fixed very similar models of their own, we feel that the fix is there and that Dell has just decided to ignore this monitor.

Dell, we are not asking you to fix inherent monitor problems that you have no control over! We are asking that you add the profile that DV Bright already uses, without the DV protocol, as an alternative HDR standard profile alongside Peak1000 as a choice. People already prefer to use the buggy experience of DV Bright on Windows rather than the standard Peak1000. Just make our experience better! For the love of god! Its been years!

Seriously Dell, I recently tried Asus’s newest glossy 4k 240hz 32 inch and decided to go back to Alienware as before I had the AW3423DWF and have some brand loyalty from the great experience with that. My wife now uses that monitor and I’m using the 3225QF on identical settings and the DWF’s Peak 1000 performance blows the QF out of the water glancing over at it on the same game and same scene. This has me seriously reconsidering switching back to ASUS if this is not addressed in a fix. Your community has literally solved the problem for you, and if you won’t take the initiative to keep your enthusiast consumers happy then I’m sure I'm not alone with the sentiment of staying away from Alienware in the future.

I attempted to resolve this issue through the support system and via direct messages on X, but I was met with stonewalling and generic copy-pasted responses. The experience felt like communicating with a bot rather than a human representative, truly disappointing. I have now escalated the matter by emailing Dell executives directly, hoping to receive a genuine response from someone who will actually review my case. Dell has even disregarded the video evidence I provided, which clearly demonstrates that the monitor is fully capable of achieving the requested brightness level. This level of support is simply unacceptable.

@xarishark​ Dont bother that i already try contacting the support through X long time ago in 2024,chatted with a bot until,talked with a human representive which said the monitor is working as it should be and there is no issue and close my thread.

@Whreck11​ Yep understood as much but I have now emailed the CEO explaining both the embarrassing support system I have faced AND the problem that its about to become 2 years old. We need to keep this thread alive and show them exactly how bad they have failed their community with the current way they have left things!

@xarishark​ They will mark this thread as"solved" like the other huge thread with 340 comments where you posted the link😂😂😂

Here is the HUGE thread that Dell marked as solved even tho the problem persists. In case someone wants to check it too. Its been 2 years and DELL is still trying to throw shade at Samsung while every other oem provided a trully bright HDR mode to users. So other brands users HAVE the choice. We have to use a buggy DV Bright mode that flashes black screens all the time to get the actual brightness we paid for!

You’ve explained the issue really clearly, and I completely agree with your points. The fact that Dolby Vision Bright mode already delivers the performance the panel is capable of — while Peak 1000 remains dim and essentially unusable — makes this even more frustrating for AW3225QF owners. If other manufacturers using the same panel have already patched their HDR modes, there’s no reason Dell shouldn’t be able to do the same.

The workaround through Dolby Vision is not a real solution, especially with the black-screen switching bugs and instability. Dell already has the fix embedded in the firmware — they just need to implement it properly in a standard HDR mode that doesn’t rely on Dolby protocols.

At this price point, customers should not have to rely on tricks, broken modes, or inconsistent HDR behavior. It really is time for Dell to push a firmware update that replaces or corrects Peak 1000 using the existing Dolby Bright tuning.

@user_9cb2a4​ Yes! Exactly! What we are asking IS NOT SOMETHING NEW! The panel profile is already in the firmware! deliver it to us as a NEW SMART HDR MODE just without the DV protocol embeded to it. GIVE US THE CHOICE! We know its not perfect but for someone that brightness is an important aspect this is MUCH better than the useless peak1000. Literally everyone prefers the HDR400 True Black exactly because the peak1000 mode is so badly made.

FIX THIS DELL

As an update to this thread I got an answer to the email I send to Michael Dell regarding this problem, I have also mailed a whole suit of high executives in dell. I will update you as we move ahead with the resolution of this problem and I promise you I wont stop until the firmware of this monitor actually provides us with what we asked!

Be sure to share this thread around and make some NOISE regarding this problem. I will keep it alive until it becomes the biggest thread in the forum if needed and keep requesting Dell to fix it on Socia. 

As I said I AM NOT LETTING THIS GO ITS BEEN 2 YEARS!

@xarishark​ What answer you got?i dont know man i just get a feel that they wont do anything with this monitor...