m15 R5, lights stopped working

Hi all.

Very happy with my recent m15 R5 purchase and have had it for about a week. Unfortunately, the RGB lights on the keyboard and the tron lighting stopped working abruptly the other day. I followed the instructions on Dell Support site for uninstalling Alienware Command Centre and reinstalled the must up-to-date AWCC file from the Dell Website. After reinstalling, the lights came on after a couple of minutes.

Unfortunately, this has happened two more times since - I've uninstalled and reinstalled.

I've also received an error message when opening AWCC stating that it could not find an AlienFX device.

I'm really at a loss of what to do now and wondering if anyone else has has this experience?

Thanks in advance!