m16 R2, turn off hybrid graphics

Question

Hi,  I require permanently turn off hybrid graphics. It worked great. But about week ago (after laptop cannot wake up correctly) bios setting reset to use Hybrid graphics on. Tried to set to 'OFF', but after reboot it again ON.  What is happened?  PS> BIOS updated to latest. On prev version same issue. PPS> Support decline to resolve it.

ejn63 · Accepted Answer

Unplug the system and disconnect the main battery from the system board.  Hold the power button for 30 sec.  Reconnect the battery and try disabling the hybrid video option once again.

ejn63 · Answer

We need the system model and the GPU you have to answer.

denz0x13 · Answer

@ejn63​  Manufacturer: Alienware Product Name: Alienware m16 R2 <Private data removed from public view DELL-Admin> BIOS Revision: 1.6 CPU: Intel Ultra 9 185H (22) @ 4.800GHz GPU: NVIDIA GeForce RTX 4070 Max-Q / Mobile GPU: Intel Arc Graphics Memory: 7134MiB / 63810MiB

denz0x13 · Answer

@ejn63​ Hi, thank you. Now work. But if issue will occurs again - Have I all time disassemble laptop? That is not great idea.

ejn63 · Answer

It should not happen again unless the firmware is again updated. If it is, unplug the system and simply hold the power button for 30 sec (with the battery installed). That may be enough to clear the firmware settings.

Alienware

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