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February 28th, 2023 21:00

x17 R2, nothing but trouble since the start

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I am making sure to spread this on every social media platform and all my friends from university already saw my experience. I bought the x17 R2 rtx 3080 with 4k display about a month ago and it has been nothing but trouble since the start. Problems continue to stack over one another, waste of 4800 dollars. You'd expect a laptop that could run without shutting down by itself, fps drops, screen freezes, display issues, overheating that is said to be "normal" (it's not btw, it's there way of making sure you extend your warranty over a year and continuously doing so). And not to forget customer support is completely useless. I called them many times to repair certain issues that I eventually did myself because all they did was mess the settings up. And finally when they escalated me to their highest department, they were not only extremely rude but also utterly useless and provided me with the worst solutions that only benefits the company.

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6.1K Posts

February 28th, 2023 23:00

Hi @RyanR98 welcome to this free user-to-user Alienware laptop discussion forum. 

Within the first 30 days there is option to Reject system delivered with faults. Dell Refund policy, New vs Refurbished - Dell Community. Please book your option to Reject asap. Then click on Contact Technical Support and request online session so that they can try to fix this problem. Click on @DELL-Cares to send Private Message requesting assistance. 

5 Posts

March 1st, 2023 03:00

Hello,

I'm sorry to hear about your negative experience with the x17 R2 laptop. It sounds like you've been dealing with a lot of frustrating problems, and it's understandable that you're disappointed with your purchase.

When it comes to technical issues with a high-end laptop like this, it's important to troubleshoot and work with the manufacturer's customer support team to try to resolve the issues. It sounds like you've had a difficult time with this, and I can understand how frustrating it must be to feel like you're not getting the support you need.

If you haven't already, I would recommend reaching out to the manufacturer again to let them know about your ongoing issues and to request a resolution. You could also consider reaching out to any online communities or forums for that particular laptop model to see if others have experienced similar problems and how they resolved them.

Ultimately, if you're still not satisfied with the laptop and the customer support you've received, you could consider looking into the manufacturer's return or exchange policy, or exploring other options for a high-performance laptop that better meets your needs.

Again, I'm sorry to hear about your negative experience, and I hope that you're able to find a resolution that works for you.

April 23rd, 2023 04:00

Hey RyanR98,

My situation seems similar to yours. 4k 360 Hz screen had light bleed from the beginning. They replaced the Lid Assembly, twice and still had the same issue. However, the 2nd time they replaced the screen, the Technician didn't plug in certain ribbon cables on the bottom side of my motherboard. The kicker here is, why was the MoBo removed the 1st place? As it is not called for to perform the Screen Assembly replacement. They scuffed it up pretty good, and every time someone from Dell touches it, I have to clean all the black adhesive smeared "stuff" off. I had this spotless when I sent it in. It came back trashed. Along side the Overheating and Screen issues, I'm also noticing 54 ns Latency from my 32 Gb GDDR5. X17 R2 i9 12900HK, 1 Tb WD SN810 nVME, RTX 3080 Ti, 32 Gb RAM, Cherry MX KB. 

I'm also a DCSE. I may just be filing a BBB complaint. They either need to swap this with an M17, or they need to discount us heavily. 

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October 23rd, 2023 02:08

I have have had exactly the same problems, since getting the laptop its been one thing after another that i have need to get fixed. For the price point I have wasted so much money with Dell and will not get another Dell product in future. All gamers, stay away!

Cannot believe Dell has not sent out replacements to everyone who has purchased the X17 r2 if they knew it was a faulty product. Very disappointed dell.

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