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January 20th, 2025 08:20

M640 Emulex LPm16002 port status

Hello!

We have a problem with M640 servers in M1000e chassis.

Periodically iDRAC reporting that port down and after 5 seconds port up.

FC switches doesn't have any link fail. Seems like iDRAC get incorrect port status 5 seconds.

1st switch.

2nd switch.

Please can someone help with this problem?

Firmware versions:

iDRAC 7.00.00.174

BIOS 2.22.2

Emulex LPm16002 03.00.14

Moderator

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3.8K Posts

January 20th, 2025 15:29

Hello,

a new firmware for the Emulex card is available.

v. 03.03.37

Please can you upgrade it?

Emulex Fibre Channel Adapter Firmware. | Driver Details | Dell US

Thanks

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January 21st, 2025 06:07

@DELL-Marco B​ 

Hello!

I didn't see my card (LPm16002) in the list:

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3.8K Posts

January 21st, 2025 18:55

Hello,

you are right last version is 03.00.14

in the BIOS can you change some parameters on the card?

For example try to force speed to 16Gb speed. 

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January 22nd, 2025 07:18

@DELL-Marco B​ 

Hello!

I think that it doesn't help.
Cause port not switch off physically. (no port errors).
Seems like iDRAC request port status every 5 seconds and sometimes it get status down.
Is it possible somehow influence at this requests?

Moderator

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3.8K Posts

January 22nd, 2025 13:21

Hello,

Even though the FC switches don't show any link failures, it's worth checking the physical connections and cables to ensure there are no intermittent issues.

If these steps don't resolve the issue, you might need to contact Dell support for further assistance. They can provide more specific guidance based on your setup and the logs from your system.

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January 23rd, 2025 10:11

@DELL-Marco B​ 

Hello!

I cannot check physical connections and cables because M640 servers connected to switches via midplane.

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3.8K Posts

January 23rd, 2025 14:45

Yes it could be some issue on the midplane. Can you contact tech support?

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