How to get support for your Dell Keyboard, Mouse, Pen, other peripheral device that is still under warranty but does not have a Service Tag number.

For peripheral device bought with a Dell computer:

1. Click Get Help Now on the bottom right corner of this page.
2. Provide your email when requested.
3. Next, provide the Service Tag of the computer with which you bought the peripheral device.
4. Briefly explain the issue with your peripheral device.
5. Wait for an agent to be assiged to you. 

For peripheral device bought separately or from a non-Dell retailer:

1. Click Get Help Now on the bottom right corner of this page.
2. Enter your email when requested.
3. Next, provide the Order Number (found on the invoice for the peripheral device).
4. Attach a copy of the invoice (image or PDF) to validate the purchase information.
5. Briefly explain the issue with your peripheral device.
6. Wait for an agent to be assigned to you. 

Note: Initially, you will be triaged by our Virtual Assistant (VA) or BOT. Shortly after, an agent will be assigned to your case to provide further assistance.