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680
March 23rd, 2023 01:00
AW3423DWF, issues with support services
Hello,
I bought the AW3423DWF nearly a week ago and so far it's fantastic. However, in my profile of my devices it is the ONLY Dell/Alienware device which shows it has issues with support services.
I mean how is it possible? It said I have 3 Year Premium Support with anti-pixel and burn in warranty.
I opened a ticket already they said they can't help me. Tech Support via phone also can't help me because they don't find the problem. I'm located in Germany.
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Shakki
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March 24th, 2023 01:00
No one really?
ejn63
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March 24th, 2023 04:00
Was the monitor purchased from Dell, or a retailer or third party?
Shakki
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March 26th, 2023 06:00
It was Dell Germany directly.
Shakki
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March 28th, 2023 01:00
The problem seems to be that, even on my Receipt i have no warranty marked which is absolutely odd. When i add the monitor now again to the cart i see a 3yr warranty basic and pro which i can choose from. I definitely didnt have this window when i bought mine.
i guess there was an error in the whole process.