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December 1st, 2023 11:05

Bought new monitor, but it is used?

I purchased a DELL monitor at November 2023. On DELL website, I entered the Service Tag which is printed on the label on the back side of the monitor. Then, on the DELL website is appears that:

  • The warranty expires within 10 months from today. (Warranty should be 3 years.)
  • The monitor already received "Onsite Service After Remote Diagnosis" twice - once in 2021 and another one in 2022.

Receiving a used product is unacceptable for me nor it never was communicated that the product is used. DELL website doesn't allow me to open a Service Request for this product. How do I verify with a DELL representative whether the product is new or used? Including the date that the warranty was started?

10 Elder

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22.5K Posts

December 1st, 2023 15:29

You need to contact your seller for information, since it's clear the system wasn't purchased direct from Dell.  If they can't or won't answer, return the monitor to them for a refund.

5 Practitioner

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4.1K Posts

December 1st, 2023 12:28

2023 monitor models would not have been serviced in 2021 and 2022.  Obviously, you bought an older model.  If you did not purchased it from Dell, check with the seller. 

5 Posts

December 1st, 2023 12:34

@Chino de Oro​ 
The manufacturing date is at year 2021.

But the actual purchase action that I did, is at 2023.

I want to contact a DELL representative to verify that there isn't any mistake or any misunderstanding.

5 Practitioner

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4.1K Posts

December 1st, 2023 12:51

You can reach Dell representative at (800) 624-9897

(edited)

5 Posts

December 1st, 2023 13:08

@Chino de Oro​ 
Is it possible via email or some chat?

My phone is blocked to external countries.

5 Practitioner

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4.1K Posts

December 1st, 2023 13:49

5 Posts

December 1st, 2023 14:29

@Chino de Oro​ 

It only shows a phone number (which I cannot call to, because it isn't in my country.)

5 Posts

December 1st, 2023 22:30

@ejn63​ 
Thanks.

Do you know what does "Onsite Service After Remote Diagnosis" mean, in detail?

10 Elder

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22.5K Posts

December 2nd, 2023 00:28

On a monitor, it means nothing -- Dell doesn't service monitors.  If a technician deems the monitor has failed under warranty, the monitor is then replaced.  

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