Delete my Dell purchasing account, #2

@DELL-Chris M​ We are talking about our Dell Accounts on www.dell.com. There is an option to deactivate my account. I'm attempting to deactivate it, and it keeps saying access denies. My ex-girlfriend created this account with my information a decade ago, and I want it deleted. It's linked to my email address, and I can log in but cannot delete the account. Could you help please?

@Joshax2​ We on the Forum do not have any control over the Dell purchasing account. In those, the DELL-Cares agent must initiate the Private Message conversation. Because you replied to another user post, this was not done. I will have to split off your replies into your own post.

@DELL-Chris M​ ok thank you.

Dear Customer, 

Thank you for contacting Dell.

We have sent you a private message. Please reply to it with the requested information so that we can check and assist you further.

Regards,

@DELL-Cares​ I'm a trying to deactivate my account and remove my data from the dell website.

@DELL-Cares​ Also, is this where I'm supposed to be replying. I only have a message on this forum. Not sure if there is somewhere else on site where I'm supposed to receive the private message.

@Joshax2​ Once logged into the Forum, look on the upper right by the bell symbol. You should see =

The left symbol is for private Direct Messages. If DELL-Cares sent you a private message, it will be there. Click it top open private messages.

@DELL-Chris M​ Ok well supposedly Dell -Cares sent me a private message but nothing is there.

@DELL-Chris M​  I was notified that Dell-Cares sent me a private message but nothing is there.  There is not an icon next to the bell.  Please help or direct me to the appropriate place for help because the website will not funnel me to the correct place to delete my information from the Dell.com website and I'm being notified someone is trying to multifactor sign in using my information.  Same thing when I try to call I go through the menu gauntlet just for them to hang up on me because there is no option to talk to someone to delete my information.  Thank you in advance for any information you might be able to give me.

-Leigh

* Click HERE to go to the DELL-Cares profile page
* On the right see


* Click, "Send this user a direct message"

There is not an icon next to the bell.

Log into the Forum. From the main page, take and post a screenshot of the page showing the top. Like this =