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November 29th, 2023 11:45

Dell Mouse Issue

I purchased a dell keyboard and mouse just last 3 months ago but now my mouse is not working how I can replace my mouse as under warranty still. 

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4.1K Posts

November 29th, 2023 13:16

For Mouse/Keyboard bought with a Dell computer:

* Click the DELL-Cares username. Then look to the right and click, "Send this user a direct message".
* Briefly explain the issue with your mouse or keyboard.
* Provide your email when requested.
* Next provide the Service Tag of the computer with which you bought the keyboard and/or mouse.


 For Mouse/Keyboard bought separately:

* Click the DELL-Cares username. Then look to the right and click, "Send this user a direct message".
* Enter your email when requested.
* Next provide the Order Number (found on the invoice for keyboard or mouse).
* Attach a copy of the invoice (image or PDF) in order to validate the purchase information.
* Briefly explain the issue with your mouse or keyboard, you should get an agent assigned to assist you.

(edited)

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