Start a Conversation


Go to Solution


1 Message


16-09-2023 20:17 PM

Dell sale was an "price error" leading to cancellation at Dell's discretion

Everyone, please be aware of Dell's customer service and consumer approach when it comes to purchases. I placed an order for a Alienware desktop on sale which was then confirmed on Dell's end with a confirmation email to myself. Dell 24 hrs later sends a notification cancelling my order due to a "Pricing Error".

Multiple attempts have been made to Dell's customer service team to get more insight into this issue and whether there is a resolution. None of the agents at Dell (Customer Care, Sales and Complaints) were able to give a good enough explanation as to why there was a pricing error and whether there is any resolution for the customer. As a purchasing customer who made a legit order, this is actually quite disappointing and that a Multi-Billion dollar company won't even own up to their mistake and resolve this for the customer. The Desktop sale price was advertised for an entire day and with the confirmation coming in shortly after the order was placed. 

10 Elder


21K Posts

16-09-2023 20:29 PM

Every manufacturer of everything sold reserves the right to correct pricing errors, up to and including canceling a sale.

That's standard in every industry.

Community Manager


53.2K Posts

17-09-2023 12:50 PM

Dell USA Consumer Terms of Sale

3. Orders, Acceptance and Cancellation. Your order is an offer to buy. Dell may send an order confirmation email to acknowledge receipt of your order, but Dell does not accept your order until we send you notice that the Product has shipped. Dell may process payment for and ship parts of an order separately. Dell reserves the right at any time, even after we send you a confirmation email, to decline or cancel your order or to limit order quantities for any reason, including errors or suspected fraud.

4. Pricing and Availability. Prices and promotions are subject to change. Dell strives to communicate accurate pricing and product information, but errors may occur. In the unlikely event that an error impacts your order, or a Product ordered is no longer available, we will either contact you for instructions or cancel your order.