Initiate Dell Outlet laptop return

Question

I bought myself a laptop from Dell Outlet on June 28, 2026, and need to initiate a return, but cannot do so via the 'Return or Exchange Items' button on the Order listing in My Account.  Please help!

bw251438 · Accepted Answer

I was able to initiate a return via Chat after clicking the 'Get Help' button on the Order listing in My Account (and also telling the virtual assistant at least twice that I still needed help).

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

bw251438 · Answer

Today is Monday, July 13th.  Is there perhaps a time range that is also in play?

bw251438 · Answer

Hi, I'm still needing help here.

Customer Care

Initiate Dell Outlet laptop return

Was this post helpful?