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January 6th, 2026 15:19
Order Information
I have a Dell invoice on my credit card; normally Dell charges are made when I'm logged into my account but this one was not, so I can't find it on the Dell website. Calling 877.717.3355 is a complete waste of time; it has to be the worst answering system I've ever encountered ... the AI answering system is unable to connect me with a representative or provide information about the order. Using only the information on my credit card statement how can I find out what this purchase was?
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DELL-Cares
Moderator
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27.5K Posts
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January 6th, 2026 15:22
Hi,
Thank you for contacting Dell.
We really do apologize for the inconvenience this may have caused you. We have sent you a private message, we will be happy to help you.
Regards
ejn63
10 Elder
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30.2K Posts
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January 6th, 2026 16:21
If you can't get through to Dell, file a charge dispute with the credit card provider. They will then issue a charge-back and investigate for you.