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Ordered a monitor from DELL but Rakuten cashback not registered
Hello,
I ordered a monitor through DELL yesterday (10/9) because I saw the 15% Rakuten offer (as far as I'm aware I did all the steps necessary to enable the Rakuten discount). This made me cancel my Amazon and Microcenter orders in light of a better deal. Unfortunately Rakuten is now saying that I never made a purchase at DELL through them? Is there a way to look into this and see why my purchase wasn't processed?
If I'm not going to receive the promotion I'd rather return my order and buy it from elsewhere.
DELL-Cares
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October 10th, 2024 13:54
Hi,
I've replied to your message via PM.
ejn63
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October 10th, 2024 13:53
The issue would be between you and your seller -- not Dell.
dellalvin
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October 10th, 2024 15:32
@ejn63 I bought the monitor on Dell's website so I assumed the seller was Dell.
Either way, it seems like the order reporting doesn't go from Dell to Rakuten rather Rakuten needs to reach out to Dell for confirmation so I'll see if I can get ahold of them. Thanks guys!