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1 Rookie
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4 Posts
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May 20th, 2025 22:29
Re: How do I get Dell Support to work?
Dell support hasn’t followed through with anything they have said. I’m stuck with a doa thin client. I spent over 5 hours on the phone already. Service agent said they would overnight a replacement. no overnighted unit, no emailed shipping label, no follow up or response. What are my next steps? Community ideas please.
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DELL-JoeyR
2 Intern
2 Intern
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275 Posts
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May 21st, 2025 15:41
Hi Mr. Adams,
I am sorry to hear that things have not moved forward to a resolution as we would have expected. I shared feedback with the team assigned to your case to reach out and provide next steps to bring your case to closure.