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March 30th, 2024 15:18
SR Escalation
My wife's laptop is entirely down (two orange, 4 white led codes). SR was put in over eight days ago, and no action. How can we escalate someone to fix her system?
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ejn63
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March 30th, 2024 16:11
Your best bet is to call Dell support, assuming the system is under warranty. If it's not a model with integrated memory, you may be able to fix the problem without support:
Unplug the system, remove the base cover and disconnect the battery from the mainboard. Hold the power button for 30 sec. Remove and reinstall the memory module(s), reassemble and try powering up again.