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3 Posts
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8 Points
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33
June 30th, 2026 13:20
Still missing rewards points
My reward points are still missing. Samir (who was great) had been helping me and directed me to escalate with Alienware Arena since they have all the logs of my earned points and they basically ignored me. Really unhappy and makes it very hard to want to buy another Alienware/Dell product.
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DELL-Cares
Moderator
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27.7K Posts
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397 Points
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July 2nd, 2026 14:56
Hi,
Thank you for contacting Dell.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.