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2 Posts
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14
November 17th, 2025 13:14
Unable to contact Customer Service to return laptop wrong keyboard
American keyboard on Laptop just delivered. Try and return on line and messages to say have to call Customer Service, Call and end up in loop with bot which eventually hangs up and tells me to go on line. everyone tells me they want me to have great experience, I am not!
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DELL-Cares
Moderator
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27.4K Posts
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November 18th, 2025 14:03
Dear Customer,
Thank you for contacting Dell.
We apologize for the inconvenience caused.
We have sent you a private message regarding your concern. Kindly reply to the private message with your order number, registered name, phone number, and email address so we can assist you securely and continue supporting you.
Kind regards,
Benhur
kevinrfu
1 Rookie
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2 Posts
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November 18th, 2025 14:23
@DELL-Cares
how do I reply privately? I am trying to return I have an american keyboard, which is most unhelpful, what happened to UK?
Phone whatsap text maybe helpful? As stated online return and customer servicce both go in circles and refuse directing me to the other
<To protect you, your private information was removed from public view. All applicable data was saved to your private Case. DELL-Admin>
(edited)