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June 3rd, 2025 23:52
16 Plus 2-in-1 DB06250, OS Recovery Tool doesn't work
I wiped the os and installed with the windows 11 media creation tool/usb stick. I wanted to get a proper dell image for the laptop and downloaded the dell os recovery tool. But When I go into the tool it states: "No OS Imaged defined for the product".
I can let it auto detect, I can enter the service tag or the express service code and I get the same result every time. Is the laptop just too new to have a recovery image? Do we know when we will be able to download and create a usb recovery drive? Kind of frustrating.
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jay_aka_crash
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June 3rd, 2025 23:55
On another note, Dell BiosConnect gives me an error as well stating it can not find an OS either.
jay_aka_crash
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June 4th, 2025 00:03
If I try to use BiosConnect/Support Assist. I Get in, connect to my wireless network. It Talks to the Server and then returns with a black box stating "OS Image Type not supported"
Could it be because I did a clean install of windows? I have all driversand support assist partition back as well.
DELL-Chris M
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June 5th, 2025 12:02
Dell GHN (Get Help Now) chat support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.
This is being looked into. When we receive an update, we will post a Reply.
(edited)
jay_aka_crash
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June 5th, 2025 13:59
@DELL-Chris M I don't see a Get help now Chat Support on this page. However I can PM you if that's possible and get you the info you need.
DELL-Chris M
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June 5th, 2025 14:02
Apologies. Go back HERE. Do you see it on the right?
jay_aka_crash
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June 5th, 2025 20:13
Yes, I see it now. I am In a chat waiting for an agent.
jay_aka_crash
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June 5th, 2025 20:40
Very interesting. I had installed a 2tb Samsung SSD in the machine. They let me know that if I put the stock drive back in, it should work. Willing to try it ;)
jay_aka_crash
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June 6th, 2025 13:34
Well, That did not work sadly. Nothing I do seems to work to create restore media for the machine. BiosConnect doesn't work and Support Assist says that No OS image has been defined for my product. Oh well. Maybe some day they will fix it.
jay_aka_crash
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June 9th, 2025 15:17
Very Interesting, I Tried the OS Recovery tool again today. And It finally came up with an OS! Doing a restore now to give it a try!