Sorry about that, I did some further research and I believe the best course of action would be to call in to the OpenManage/SysMgmt group, as they would likely need to directly work with you on the issue.,
These errors tend to appear when OMEVV cannot retrieve iDRAC license data from OME, not from the host itself. The failure is not occurring on the host — it is happening in the integration between OME ↔ OMEVV, and then the plugin assumes the host is “unsupported” and triggers an auto‑unmanage.
What I would suggest that you start with is checking the following:
1. Restart the OMEVV plugin services in OME This refreshes the internal token cache and resolves the majority of similar cases. OME → Application Settings → Plugins → OMEVV → Restart Services
2. Validate OMEVV → OME Connectivity Check:
DNS resolution of the OME FQDN NTP time synchronization (skew breaks tokens) SSL certificates — ensure the OME certificate hasn’t rotated If a proxy is involved, ensure OME/OMEVV IPs are in NO_PROXY
3. Re-register OMEVV with OME Do not remove hosts. Only re‑establish the plugin registration: OMEVV → Settings → Connection & Credentials → Reconnect to OME
This fixes stale tokens.
4. Update OMEVV to a newer version Your OMEVV version:
1.9.0.123 (very old, released before OMEVV 1.4 improvements)
Dell’s documented fixes for:
Licensing inventory retrieval Stability issues API failure handling
…are all in newer OMEVV builds.
This update alone resolves the majority of license‑inventory failures.
5. Perform a controlled inventory refresh in OME On affected hosts: OME → Devices → “Run Inventory”
If OME cannot fetch the iDRAC license block, this step will expose it.
DELL-Chris H
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February 17th, 2026 21:09
Sorry about that, I did some further research and I believe the best course of action would be to call in to the OpenManage/SysMgmt group, as they would likely need to directly work with you on the issue.,
DELL-Chris H
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9.7K Posts
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February 12th, 2026 15:53
The failure is not occurring on the host — it is happening in the integration between OME ↔ OMEVV, and then the plugin assumes the host is “unsupported” and triggers an auto‑unmanage.
1. Restart the OMEVV plugin services in OME
This refreshes the internal token cache and resolves the majority of similar cases.
OME → Application Settings → Plugins → OMEVV → Restart Services
2. Validate OMEVV → OME Connectivity
Check:
DNS resolution of the OME FQDN
NTP time synchronization (skew breaks tokens)
SSL certificates — ensure the OME certificate hasn’t rotated
If a proxy is involved, ensure OME/OMEVV IPs are in NO_PROXY
3. Re-register OMEVV with OME
Do not remove hosts.
Only re‑establish the plugin registration:
OMEVV → Settings → Connection & Credentials → Reconnect to OME
This fixes stale tokens.
4. Update OMEVV to a newer version
Your OMEVV version:
1.9.0.123 (very old, released before OMEVV 1.4 improvements)
Dell’s documented fixes for:
Licensing inventory retrieval
Stability issues
API failure handling
…are all in newer OMEVV builds.
This update alone resolves the majority of license‑inventory failures.
5. Perform a controlled inventory refresh in OME
On affected hosts:
OME → Devices → “Run Inventory”
If OME cannot fetch the iDRAC license block, this step will expose it.
Let me know what you see and if this helps.
Ede Vau
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February 17th, 2026 16:29
Hi,
thanks for your answer.
Regarding 1.
In OME → Application Settings there's only "Console and Plugins" and also no restart button there.
Regarding 3.
OMEVV → Settings there's no "connection & credentials", only "Appliance Settings", "vCenter Settings", "About" and "Support".
Nothing like Reconnect.
Regarding 4.
There's no update available in OME -> Application Settings -> Console and Plugins
According to my information, the latest Version of OME is 4.6, after that update OMEVV was also updated from 1.8 to 1.9.
In OMEVV -> About it says "Copyright 2010-2026 Dell Inc. All Rights Reserved." which indicates that the version is from this year.
Am I missing something?
Kind regards
Ede Vau
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February 18th, 2026 18:25
No Problem.
Is it the Number 1-800-624-9896?
No way to create a case through support portal?
DELL-Chris H
Moderator
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February 18th, 2026 18:29
That is correct.
You may be able to through the portal, but I wouldn't be sure on if it routes correctly.
Ede Vau
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February 19th, 2026 15:51
Alright, thank you.
Regards