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9.7K Posts

February 17th, 2026 21:09

Sorry about that, I did some further research and I believe the best course of action would be to call in to the OpenManage/SysMgmt group, as they would likely need to directly work with you on the issue., 

 

 

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9.7K Posts

February 12th, 2026 15:53

Ede Vau,
 
These errors tend to appear when OMEVV cannot retrieve iDRAC license data from OME, not from the host itself.
The failure is not occurring on the host — it is happening in the integration between OME ↔ OMEVV, and then the plugin assumes the host is “unsupported” and triggers an auto‑unmanage.
 
What I would suggest that you start with is checking the following:
 

1. Restart the OMEVV plugin services in OME
This refreshes the internal token cache and resolves the majority of similar cases.
OME → Application Settings → Plugins → OMEVV → Restart Services

 

 

2. Validate OMEVV → OME Connectivity
Check:

DNS resolution of the OME FQDN
NTP time synchronization (skew breaks tokens)
SSL certificates — ensure the OME certificate hasn’t rotated
If a proxy is involved, ensure OME/OMEVV IPs are in NO_PROXY


3. Re-register OMEVV with OME
Do not remove hosts.
Only re‑establish the plugin registration:
OMEVV → Settings → Connection & Credentials → Reconnect to OME


This fixes stale tokens.

 

 

4. Update OMEVV to a newer version
Your OMEVV version:

1.9.0.123 (very old, released before OMEVV 1.4 improvements)

Dell’s documented fixes for:

Licensing inventory retrieval
Stability issues
API failure handling

…are all in newer OMEVV builds.

 

This update alone resolves the majority of license‑inventory failures.

 

 

5. Perform a controlled inventory refresh in OME
On affected hosts:
OME → Devices → “Run Inventory”


If OME cannot fetch the iDRAC license block, this step will expose it.

 

 

Let me know what you see and if this helps.

 

 

 

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6 Posts

February 17th, 2026 16:29

Hi, 

thanks for your answer.

Regarding 1.
In OME → Application Settings there's only "Console and Plugins" and also no restart button there.

Regarding 3.

OMEVV → Settings there's no "connection & credentials", only "Appliance Settings", "vCenter Settings", "About" and "Support".
Nothing like Reconnect.

Regarding 4.

There's no update available in OME -> Application Settings -> Console and Plugins

According to my information, the latest Version of OME is 4.6, after that update OMEVV was also updated from 1.8 to 1.9.

In OMEVV -> About it says "Copyright 2010-2026 Dell Inc. All Rights Reserved." which indicates that the version is from this year.

Am I missing something?

Kind regards

1 Rookie

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6 Posts

February 18th, 2026 18:25

No Problem.

Is it the Number 1-800-624-9896?

No way to create a case through support portal?

Moderator

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9.7K Posts

February 18th, 2026 18:29

That is correct.

 

You may be able to through the portal, but I wouldn't be sure on if it routes correctly.

 

 

1 Rookie

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6 Posts

February 19th, 2026 15:51

Alright, thank you.

Regards

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