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October 10th, 2023 12:25

OpenManage Enterprise : Warranty will list "initial" 0 Days as critical even if there are an extemded Warramty

The OME is taking an inital Warrant with 0 Day always as "critical" even the extended Warranty is 500 Days in the Future

"Hide Expired Warranties " + "only Initial" is not taken into account on the Warranty Settings.

OpenManage Enterprise
Current Version: 3.10.2 (Build 13)

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3.3K Posts

October 10th, 2023 18:28

Hello mviel2,

 

Does the issue go away if you apply just Hide All on just Expired warranties setting?

 

If not could you send a see a screenshot of what you see?

1 Rookie

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10 Posts

November 1st, 2023 23:29

Yes , the Support tried that approach too , but it keep on coming back . 

It those initial Warranty which are not any longer valid , Server were extended. 

Moderator

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3.6K Posts

02-11-2023 02:05 AM

Hello thanks for choosing Dell. We suggest the steps below:

 

  1. Restart the OME services from the TUI

Choose Restart Services à Restart All Services

 

             

 

  1. Go to Monitor à Jobs and rerun the Warranty task. Choose Warranty from the Job Type drop down, select the Warranty task and click on Run Now

If nothing is listed, then go to the Warranty tab and click on Refresh Warranty

 

 

 

(edited)


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