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September 24th, 2025 08:39
Windows Hello resets camera zoom settings (Dell UltraSharp Webcam WB7022)
While otherwise very happy with the hardware and software quality of the Dell UltraSharp Webcam WB7022, it's an unfortunate recurring issue that when using Windows Hello for face login, the zoom setting for the camera is reset to the default zoom level.
This means that after every login, to use the camera for a meeting, one has to launch the DDPM console, click through to the device settings for Camera Control, and re-adjust the zoom level to the desired setting. Pretty annoying in the long run!
I don't see reports of this behaviour from other brands cameras with Windows Hello, so wonder if there's anything Dell could do on the software level to address this?
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DellBusinessUser
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October 1st, 2025 12:02
I have this too and I'm very frustrated with this product. My colleague is frustrated too. One of my other colleagues does use a logitech brio and has zero problems with better quality (for the same money). I thought dell is better since it is a newer product....
In addition to the described issue, I would like to add, that changing zoom via DPM is also quite laggy.
DellBusinessUser
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October 1st, 2025 12:03
Also I'm not sure if only windows hello is the cause, that the zoom is resetting itself.