Unable to login to learning.dell.com

Question

When trying to login to learning.dell.com I'm eventually redirected to https://learning.dell.com/eduservice/parseSAML where the page hangs.

I've tried logging in on three different computers, each with a different internet connection.

Dell Learning Support is unavailable as you must login first.

Is there a Dell employee who can assist me?

Iron Man 123 · Accepted Answer

FYI for anyone else coming across this issue.  Someone in Dell support had to fix my account.  As you cannot open a ticket for this without logging in, you need to reach out to someone at Dell and request they open a ticket on your behalf.

DELL-Geeta MKS · Answer

Hi @Iron Man 123  Could you please try again and let us know here if you are still facing the same issue.  Thanks

Iron Man 123 · Answer

@DELL-Geeta MKS​  Still experiencing the same issue.  I've tried two different computers and fully cleared browsing data.

DELL-Geeta MKS · Answer

Hi @Iron Man 123  Please use the below link and let me know if you are still facing issues  Home | Dell Learning Thanks Geeta

Iron Man 123 · Answer

Hi Geeta, Thank you for replying.  Still receiving the same screen.

DELL-Geeta MKS · Answer

Hi @Iron Man 123

I noticed that your URL includes 'eduservice' and doesn't appear to be the Dell Learning URL. Could you please clear your browser cache and try accessing the link I shared with you again?

Thanks

Geeta

Iron Man 123 · Answer

Below is an image with the process I'm using.  No matter which link, browser, computer, internet connection (cell, work home) I use, the same thing happens.

DELL-Geeta MKS · Answer

Hi @Iron Man 123

We sincerely apologize for the inconvenience you've experienced.

The first step is always to create an account, if one doesn't exist. While clearing your browser cookies/cache and using Edge or Chrome typically resolves most sign in issues, since that hasn’t worked in this case, we recommend submitting a support ticket so your request can be routed directly to your global support team for further assistance.

You can submit a ticket using the following link: https://learning.dell.com/content/dell/en-us/home/support/sign-in-or-new-account-issues.html

We appreciate your patience and look forward to helping you resolve this quickly.

Warm regards,

Geeta

s.hashchenko · Answer

Hi All!I have the same problem ... and I don't know how to solve it.​Is there a Dell employee who can assist me?​

General Discussion

Unable to login to learning.dell.com

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