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mistikempire
1 Rookie
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22 Posts
0
1193
August 28th, 2021 09:00
Black screen - not loading up
Hi Everyone
I have a problem with my sisters Inspiron.
When you power it on.. The black screen with the dell logo comes up.
It said something about a problem with the battery, so i purchased a new battery and installed it today.
I have charged it up and nothing has changed, still the same issue.
1028
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Posted August 28th, 2021 09:00
This was the error code before i changed the battery
1013
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Posted August 28th, 2021 10:00
I do have data i don't want to lose, so if i backup.. Will it save all the data on my laptop?
1017
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Posted August 28th, 2021 10:00
Okay just download an updated BIOS onto a usb and installing that now, let's see if that solves it.
1014
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Posted August 28th, 2021 10:00
Did you try to click on Start Repair : ??
Reboot to BIOS (F2) > RESET to default
If you don't have data on the machine and willing to go for a full wipe >>
Reboot to F12 > SupportAssist OS Recovery > RESET > RESET and update
If you have important data on the machine which you wanna save, you will need an external Drive
Reboot to F12 > SupportAssist OS Recovery > RESET > Backup
1006
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Posted August 28th, 2021 11:00
Done the trick!
Much appreciated thank you!
XPS_Man
7 Practitioner
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2448 Posts
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11950 Points
1012
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Posted August 28th, 2021 10:00
Yes it can save data prior reinstalling OS
You will need an external drive or Large enough drive for that. You can have detailed video here.
https://www.dell.com/support/kbdoc/en-us/000177401/restore-your-system-using-dell-supportassist-os-recovery