Black screen - not loading up

Question

Hi Everyone I have a problem with my sisters Inspiron.  When you power it on.. The black screen with the dell logo comes up. It said something about a problem with the battery, so i purchased a new battery and installed it today. I have charged it up and nothing has changed, still the same issue.

XPS_Man · Accepted Answer

Yes it can save data prior reinstalling OS

You will need an external drive or Large enough drive for that. You can have detailed video here.

https://www.dell.com/support/kbdoc/en-us/000177401/restore-your-system-using-dell-supportassist-os-recovery

mistikempire · Answer

This was the error code before i changed the battery

mistikempire · Answer

I do have data i don't want to lose, so if i backup.. Will it save all the data on my laptop?

mistikempire · Answer

Okay just download an updated BIOS onto a usb and installing that now, let's see if that solves it.

XPS_Man · Answer

Did you try to click on Start Repair : ??

Reboot to BIOS (F2) > RESET to default

If you don't have data on the machine and willing to go for a full wipe >>

Reboot to F12 > SupportAssist OS Recovery > RESET > RESET and update

If you have important data on the machine which you wanna save, you will need an external Drive

Reboot to F12 > SupportAssist OS Recovery > RESET > Backup

mistikempire · Answer

Done the trick! Much appreciated thank you!

Inspiron

Was this post helpful?