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May 31st, 2024 15:02

Crushing and not start on

Hello, i have Dell inspiron 14 5000 2 in 1 and i have some issues with it, which i hope you can help me with them

1. During the time that i am working on it, it randomly do blue screen of  'power off' and enters into sleep mode.

Emidietly after it there is no problem to power on the computer, and it keep my work from the same spot that i was.

2. Sometimes it powers off, the charging light blinking 2 white and 1 umber pattern, then it stops.

When i am trying to start the computer, only the keyboard have light and then on the screen there are colors flashing at full screen (green- blue -red- white- black, not sure about the order).

Then, after few min it stops and then i can power on my computer like nothing happened, and it even keeps my work from the same spot

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23.9K Posts

May 31st, 2024 15:22

1.  When the system blue screens, a crash file is written.  Run (the free version is fine) Who Crashed from Resplendence Software to see what's causing that.

2.  That flash pattern means a CPU failure -- the system could need a replacement system board.  If it's under warranty, call Dell.  If it's out of warranty, the cost of a board replacement may be more than the system is worth, depending on its age and condition.

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June 4th, 2024 07:36

@ejn63​ thank you for your answer.

1. I'v run the test and this is what it wrote me:

What should I do with this information?

10 Elder

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23.9K Posts

June 4th, 2024 11:03

You can try a clean install of Windows, which should address the issue if it's software in origin.  If that doesn't help, you'll need to evaluate the cost of a replacement system board against the remaining life and value of the system.

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